Privacy & Cookie Policy

Last updated: [DATE]

Rose House Funeral Supplies Ltd (“Rose House”, “we”, “us”) is committed to protecting the privacy of our customers and website visitors. This policy explains what personal data we collect through www.mortuary-supplies.co.uk, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller is Rose House Funeral Supplies Ltd, Boardman Industrial Estate, 1 Boardman Road, Swadlincote, Derbyshire, DE11 9DL. Company number: [COMPANY NUMBER]. ICO registration number: [ICO NUMBER].

For any privacy question contact us at [email protected] or on 01283 819922.

2. Information we collect

Trade account details – name, business name, job title, business address, email address, telephone number and trade association membership (e.g. NAFD/SAIF) when you register.
Order information – billing and delivery addresses, items ordered and order history. Card payments are handled by our payment provider; we do not store full card details.
Enquiries – information you give us when you contact us by phone, email or web form, or request a quotation.
Technical data – IP address, browser type, device information and pages visited, collected through cookies and server logs.

3. How we use your information

To verify and manage your trade account and show trade pricing (contract / legitimate interests).
To process, deliver and invoice orders and provide after-sales support, installation and servicing (contract).
To respond to enquiries and provide quotations (legitimate interests).
To keep accounting and tax records (legal obligation).
To send product news and offers where you have agreed to receive them – you can unsubscribe at any time (consent / legitimate interests).
To keep the website secure and improve how it works (legitimate interests).

4. Cookies

We use essential cookies to run the shopping basket, checkout and account login. With your consent we may also use analytics cookies to understand how the site is used. You can manage your choices through our cookie banner or your browser settings; blocking essential cookies will stop the basket and login from working.

5. Sharing your information

We never sell your data. We share it only where necessary with trusted service providers acting on our behalf, including our website host, payment provider, couriers and delivery partners, accounting software and IT support providers, and with professional advisers or authorities where required by law. Where data is transferred outside the UK, we make sure appropriate safeguards are in place.

6. How long we keep it

We keep order and invoice records for six years to meet HMRC requirements. Trade account information is kept while your account is active and for up to [X] years after the last activity. Enquiry records are kept for up to [X] years unless they lead to an order.

7. Your rights

You have the right to access, correct or erase your personal data, to restrict or object to its processing, to data portability and to withdraw consent at any time. To exercise any of these rights please contact us using the details above. We will respond within one month.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Security

The website uses SSL encryption, and access to customer data is restricted to authorised staff. While no online service is completely secure, we take appropriate technical and organisational measures to protect your information.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.